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Frequently Asked Questions

What are the benefits of a subscription?
Joining a subscription saves you time and money. Shipping and returns are free with subscriptions and you'll continue to replenish your top drawer without any effort or thought. Often, we forget to take care of ourselves and this makes sure you don't. Plus, we get to know you better and that means more boxes tailored exactly for you.

When does my box arrive?
Your first box arrives within 7-10 business days. Your future boxes will arrive the first week of the month and first week of the quarter.

What if I don't like my items?
Returns and exchanges are free with subscriptions. Send your product back, a new product will be shipped to you, and your Stylist notes what to avoid in future boxes.

How do I update my Style Profile?
We're happy to be there for you during different phases of your body and life. You can see your current Style Profile and update it in your customer account. We request changes be made one month before your next box is scheduled to arrive.

Can I pause a month or cancel?
Yes. You can pause or cancel your subscription 30 calendar days prior to your next box arrival. Pauses or cancellations made less than 30 calendar days will be activated the following month or quarter. To pause or cancel simply let our support team know at support@burgundyfox.com

Can I refer friends?
Yes! We have a program that rewards you both. Sign into your customer account and you'll find your unique referral code. Share that and give 10% off any first purchase. When friends use it, you'll receive $10 credit towards any purchase from Burgundy Fox. Track your rewards in your customer account.